Effective Date: 1 July 2025

1. Who We Are

Furnell Projects (“we”, “our”, “us”) delivers Agile coaching, consulting, training, and facilitation services. This Privacy Policy explains how we collect, use, store, and protect your personal data, including your rights and how to exercise them, in compliance with the EU General Data Protection Regulation (GDPR).

2. What Data We Collect

We only collect personal information you provide directly to us:

• Contact details: name, email address, phone number, organisation, job title

• Interaction details: messages through forms, support enquiries, feedback, workshop registrations
  We do not collect sensitive categories of data (e.g., health, race, religion).

3. How We Use Your Data

We process your data for legitimate reasons:

• To communicate about your enquiry and respond to questions

• To provide Coaching, Training & Facilitation services you request

• To administer workshops or events, including logistics and follow‑up

• To comply with legal obligations, such as you requesting proof of service

• For legitimate business interests, like improving our offerings and ensuring IT security

4. Legal Basis for Processing

• Contract performance: for services you’ve engaged us to provide

• Consent: when you subscribe to newsletters or marketing materials

• Legitimate interest: for business improvement and security, balanced against your rights

5. Cookies and Website Tracking

We use:

• Essential cookies for basic site function

• Analytics tools to understand site usage (e.g. Google Analytics)
  You will be asked to consent before optional cookies are activated. You can withdraw consent at any time.

6. With Whom We Share Your Data

We will never sell your data. We only share personal information with:

• Trusted service providers (e.g., email platform, calendar tool)—only what’s necessary

• Legal authorities, if required by law

7. International Transfers

If we transfer data outside the UK or EU (e.g., to service providers), appropriate safeguards are in place (e.g., Standard Contractual Clauses).

8. How Long We Keep Your Data

• Inquiries & communications: retained up to 2 years after last contact

• Client records: kept for at least 6 years if required for business or legal reasons
  We will regularly review data retention and securely delete what’s no longer needed.

9. Your Rights

Under GDPR, you have the right to:

• Access your personal data

• Rectify any inaccuracies

• Erase your data (“right to be forgotten”)

• Restrict or object to processing (e.g., marketing)

• Data portability: receive your data in a structured format
  To exercise your rights or submit a complaint, please contact us (see below). If unsatisfied, you may reach out to the Information Commissioner’s Office (ICO).

10. Security

We use appropriate technical and organisational measures to secure your data (e.g. firewalls, encryption, access controls). We regularly audit our systems to ensure ongoing protection.

11. Updates to This Policy

We may update this policy to remain compliant or reflect changes in our services. The effective date at the top will reflect any revisions. We encourage you to check back regularly.

Contact Information

If you have questions, want to update your data, or wish to exercise any of your rights, please contact:

Privacy Lead
Rachelle Williams
Email: rachelle@furnellprojects.co.uk